Frequently Asked Questions
Find answers to common questions about our services, appointments, insurance, and more. Can't find what you're looking for? Contact us for additional support.
General Questions
What services do you offer?
We offer a comprehensive range of mental health services including therapy, counseling, psychiatric care, psychological testing, and specialized treatments. Our services are available both in-person and through telehealth.
Do you accept insurance?
Yes, we accept most major insurance plans. Please visit our insurance page or contact our office to verify your specific coverage.
How do I schedule an appointment?
You can schedule an appointment through our online booking system, patient portal, or by calling our office directly. New patients may need to complete initial paperwork before their first visit.
What are your office hours?
Our office is open Monday through Friday from 8:00 AM to 5:00 PM, and Saturday from 9:00 AM to 1:00 PM. We're closed on Sundays.
Treatment & Care
How long are therapy sessions?
Standard therapy sessions are typically 45-50 minutes long. Initial consultations and certain specialized treatments may have different durations.
How often will I need to come in?
The frequency of visits depends on your individual needs and treatment plan. Your provider will discuss and determine the most appropriate schedule with you.
Do you offer telehealth services?
Yes, we offer secure video appointments for many of our services. Telehealth may not be appropriate for all conditions or treatments.
What if I need to cancel an appointment?
Please provide at least 24 hours notice for cancellations to avoid any cancellation fees. You can cancel through the patient portal or by calling our office.
Medications & Prescriptions
How do I request a prescription refill?
Prescription refills can be requested through the patient portal or by contacting your pharmacy. Please allow 48-72 hours for processing.
Do you prescribe medications?
Yes, our psychiatric providers can prescribe medications when clinically appropriate as part of a comprehensive treatment plan.
What if I'm having side effects from my medication?
If you experience concerning side effects, contact our office immediately. For severe reactions, seek emergency medical care.
Insurance & Billing
What insurance plans do you accept?
We accept most major insurance plans including [list major plans]. Visit our insurance page for a complete list.
What are your payment options?
We accept credit cards, debit cards, HSA/FSA cards, and offer payment plans for qualifying patients.
Do you offer sliding scale fees?
Yes, we offer sliding scale fees based on income and household size for qualifying patients. Please contact our billing office for more information.
Still Have Questions?
Our team is here to help answer any additional questions you may have about our services.